23
Current
Efforts Related to Strategic Leadership
(continued)
4. The Performance
Measurements efforts align every
City service to a Key Focus Area to
develop quantifiable and measurable information. Measures include:
These measures capture the satisfaction
levels of customer service, unit cost
of services provided, productivity levels, quality, cycle time, etc. Linked to
Individual Performance Plans.
5. The Customer
Service Plan is under development for Council
consideration this winter. It outlines a cultural change process to focus on
quality customer service. Linked to individual Performance Plans.