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Priority 2:
Staff Accountability
¡Highlights:
¡Implement the citywide Quality Customer Service curriculum for employees;
¡Assess Spanish language capabilities and needs throughout the organization;
¡Award contract to replace/outsource the water billing and collection system;
¡Implement Price of Government budgeting for outcomes;
¡Implement leadership training, identify employees with executive potential, develop a career path model and assess critical positions as part of a succession plan strategy; and
¡Implement new web design with easier navigation and enhanced interactivity.